COME800 CND customer management system (call center)
The system is the phone calls in the computer information displayed on the professional management system, when a call is entered,COME-800 will automatically call information to the computer, transferred to the corresponding customer information and database, shows that customer calls the basic information and in all business records, the first time the caller access to the information, occupy a business initiative, and more importantly, there is a corporate image and enhance efficiency.
Main functions are as follows :
1.Pop-up calls customers’ details
2.Call software and call-back function
3.Sales management
4.Professional telephone recording ,to resolve disputes
5.Bulk SMS function
6.Reservations visit birthday reminders
7.For enquiries ,call history list print
8.Telephone blacklist block features
9.Inport and export of customers information to EXCEL
10.Rating rights management
11.Information management :Mobile /ID card /train timetable for query